Frequently Asked Questions

What is CCB (childcare benefit) and am I entitled to it?

Child Care Benefit ( CCB ) is a payment from the Australian Government that helps you with the cost of child care. … The CCB is income tested and is usually paid directly to Child Care Services to reduce the fees that eligible families pay. You can apply for the CCB online or in person through Centrelink. Reference from MyChild.gov.au

Is there a waiting list?

In general, there is a short waitlist at the centre if you require specific days, some of these may already be filled.  If you are not particular about the days you are after then generally you can start straight away, no waiting list.

How do I pay childcare fees?

Fees are required 1 week in advance and payment made via Ezidebit transfer which will be set up upon enrolment.  You will receive weekly statements emailed to you showing your total fee; any government entitlements you may have and your out of pocket expense.  You read more about your fees HERE.

Do I pay if my child doesn’t attend?

Yes.  If you have a permanent booking at the centre fees are payable on days off; holidays; sick days and public holidays, some discounts may apply for holiday days booked off in advance.

Can my child still come to the centre if they are sick?

The centre is not able to care for unwell children as it has to protect all children and educators attending the centre.  If your child has an infectious disease they will be excluded from the centre in accordance with the Staying Healthy in Childcare and the National health guidelines.

How do I get my child ready for starting school?

Our curriculum from birth is developmentally appropriate in assisting children develop their milestones in readiness for the big world.  In the kindy room we run a specific transition to school program which is multilayered in assisting children, families, educators and the community make this transition.

What age can my child start attending childcare?

Children can attend childcare from 6 weeks to when they start school. Many childcare centres also provide before and after school care. At Acacia hill we provide before and after school care for children until they turn 8 years of age.

Do the children receive cooked meals?

We provide the children with morning tea, lunch, afternoon and a late snack. All the meals are prepared and cooked on the premise by our centre cook. The menus have been developed with a nutritionist and change on a seasonal rotation.

Do I need to pay for sick days and public holidays?

Yes. Full fees do apply for sick and public holidays. At Acacia hill if vacancies are available on alternate days in that same week, a swap may be able to apply. This would need to be discussed with the centre coordinator.

How do I find out what my child has being doing at childcare?

There are many ways you can find this out and centres have different practices. At Acacia Hill, we are more than happy to chat to you about your child’s day when you pick them up. We also use a web based portfolio program called Educa which provides families with regular updates of their child’s growth and development. Within the centre is also information boards with general documentation about the children’s day (meals, sleeps, bottles etc).

What is CCR (childcare rebate) and am I entitled to it?

The Child Care Rebate (CCR) is a payment from the Government that helps working families with the cost of child care. If you use approved child care for work, training or study-related purposes the Government covers 50 per cent of your out-of-pocket costs up to $7500 per child per year. Even if your family income is too high for you to receive the Child Care Benefit, you may be eligible for the Child Care Rebate. Reference from MyChild.gov.au

Can we still come if we are running late?

Yes. We ask if you are going to be later than 10.00am, you give us a courtesy call to let us know, so meals can still be made and provided for your child.

Is the kindy programe like school?

Yes.  Both our kindy and school based kindy use the same framework for the planning and implementation of the curriculum (Early Years Learning Framework).  Other factors to consider when choosing between kindy at childcare or school based kindy include: hours  and days of care provided, meals provided, routines, number of weeks per year and accreditation.

What will my child do all day?

The day is made up of mat sessions, purposeful play, meal times, rest time, indoor/outdoor sessions and family grouping.  At all these times the children will be encouraged to participate but never forced.

Is the centre accredited?

Yes the centre is regularly assessed by the Education and Care Regulatory Unit, Department of Local Government and Communities of WA.  You can find out more about all things licensing and regulation here…

How do I speak to the coordinator or educators in the room?

We have a number of ways you can communicate with the coordinator and educators at the centre.  We use face to face communication at drop off and pick-ups; phone, email, Educa (online child portfolio), Facebook, and if you would like to book a time to have a meeting with us, we are more than happy to arrange this.

What does my child need to bring to childcare?

Depending on the age of your child changes what you are required to bring. At Acacia Hill we require the following from our families
Nappies, milk and bottles, sun hat, water bottle, daily piece of fruit for sharing, annual tube of sun cream and box of tissues.

How many staff work with my child?

In Western Australia our regulations state the following ratios
Birth – 2years old 1:4
2-3 years old 1:5
3-5 years old 1:10

What will my child do all day at childcare?

The day is made up of several events including; meal times, indoor and outdoor activity time (structured and unstructured), rest time, mat time (for stories and discussions). We also provide opportunities for siblings who attend a centre to spend time together.

What qualifications do the educators have?

All educators on the floor working with the children have completed either a cert 111 in children’s services; diploma in children’s services or a bachelor degree in early childhood studies. At Acacia Hill our centre coordinators have a minimum qualification of a diploma in children’s services. All our staff as a minimum also have first aid qualifications including asthma and anaphylaxis, child protection training, food safe training, sun protection training, and an induction to Reggio Emilia training. As well as a working with Children’s check, Acacia Hill also require all their staff to get a WA police clearance.

Enrol your child today and join our community

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