Frequently Asked Questions
Is there a waiting list?
How do I pay childcare fees?
Fees are required 1 week in advance and payment made via Direct Debit transfer which will be set up upon enrolment. You will receive weekly statements emailed to you showing your total fee; any government entitlements you may have and your out of pocket expense. You can read more about your fees HERE.
Do I pay if my child doesn’t attend?
Can my child still come to the centre if they are sick?
How do I get my child ready for starting school?
What age can my child start attending childcare?
Children can attend childcare from 6 weeks to when they start school. At Acacia Hill we provide vacation care for children until they turn 6 years old or the end of Pre-Primary.
Do the children receive cooked meals?
We provide the children with morning tea, lunch, afternoon tea and a late snack. All the meals are prepared and cooked on the premise by our centre cook. The menus have been developed with a nutritionist and change on a seasonal rotation.
Do I need to pay for sick days and public holidays?
Yes. Full fees do apply for sick and public holidays. At Acacia Hill if vacancies are available on alternate days in that same week, a swap may be able to apply. This would need to be discussed with the centre coordinator.
How do I find out what my child has being doing at childcare?
There are many ways you can find this out and centres have different practices. At Acacia Hill, we are more than happy to chat to you about your child’s day when you pick them up. We use a web based portfolio program called Educa which provides families with regular updates of their child’s growth and development, as well as live updates of meals (including quantity) nappy changes/toileting and sleep times.
Can we still come if we are running late?
Yes. We ask if you are going to be later than 10.00am, you give us a courtesy call to let us know, so meals can still be made and provided for your child.
Is the kindy programe like school?
What will my child do all day?
Is the centre accredited?
Yes the centre is regularly assessed by the Education and Care Regulatory Unit, Department of Local Government and Communities of WA. You can find out more about all things licensing and regulation here…
How do I speak to the coordinator or educators in the room?
What does my child need to bring to childcare?
Depending on the age of your child changes what you are required to bring. At Acacia Hill we require the following from our families
Nappies, milk and bottles, sun hat, water bottle and a daily piece of fruit for sharing.
How many staff work with my child?
In Western Australia our regulations state the following ratios
Birth – 2years old 1:4
2-3 years old 1:5
3-5 years old 1:10
What qualifications do the educators have?
All educators on the floor working with the children have completed either –
Bach degree in early childhood studies or
Diploma in children’s services or
Cert 111 in children’s services
Our centre coordinators have a minimum qualification of a Diploma in children’s services.
All Acacia Hill educators must have as a minimum –
WWCC, WA police clearance, first aid including asthma and anaphylaxis, child protection, sun protection, food safe, sleep + rest training.
Enrol your child today and join our community