Acacia Hill Childcare Privacy Policy
Effective Date: November 2025
Last Updated: November 2025
1. Your Privacy Matters to Us
At Acacia Hill, we take your privacy seriously. We collect only what we need to provide quality childcare services and keep families informed. We never sell, share, or use your personal information for spam or marketing unrelated to our services.
2. What We Collect
- Contact details (name, phone, email, address)
- Child and family information necessary for enrolment and care
- Emergency contacts and authorised pickups
- Medical or allergy information (with your consent)
- Payment details (processed securely through trusted providers)
3. How We Use Your Information
We use your information to:
- Deliver safe and personalised childcare
- Communicate updates, invoices, and centre information
- Manage enrolments and compliance with regulations
- Improve our programs and services
We only use your information for the purpose it was provided — no hidden marketing, and no third-party advertising.
4. Protecting Your Information
Your information is stored securely and only accessible by authorised staff. We use secure systems, encrypted communications, and strict access controls. When data is no longer required, it’s safely destroyed or de-identified in accordance with the Privacy Act 1988 (Cth).
5. Sharing Information
We may share limited data only when:
- Required by law or government authorities (e.g. regulatory reporting)
- Necessary to deliver childcare services (e.g. payment processors, software providers bound by confidentiality)
We never share or sell data to external marketers or unrelated businesses.
6. Your Rights
You can:
- Request access to your personal information
- Ask for corrections if something’s inaccurate
- Withdraw consent for optional uses
- Lodge a complaint if you believe your privacy has been breached
To make a request, contact us directly — we’ll respond promptly.
7. Sensitive Information
If you provide health or background information, it’s handled with extra care and used strictly for the purpose you expect (e.g. medical safety, inclusion support).
8. Policy Updates
We review this policy regularly to stay aligned with Australian privacy laws. Any updates will be posted here with a new effective date.
9. Contact Us
Acacia Hill
34/10 Geddes St, Balcatta WA 6021
childcare@acaciahill.com.au
(08) 9248 5955
We respect your privacy — your data stays with us, never shared, sold, or used for spam.